Holdbacks

If you choose to enter into a billing arrangement involving holdbacks, when we send you a bill for a monthly fixed fee, by agreement a portion will be put into a special account and held until the end of the matter or until some agreed-upon benchmark is reached. At that point, either at your discretion or according to some other criteria, the holdback is paid to us or refunded to you, or in some portion, paid to both. There are infinite variations on this concept, but the idea is that the money is at risk and our performance and your satisfaction are the criteria by which allocation of the holdback is determined.